Return and Refund Policy

Thank you for choosing Preciously Mine for your silver jewelry purchases. We strive to offer high-quality products and excellent customer service. However, we understand that sometimes returns are necessary. Please read our return and refund policy carefully to understand your rights and responsibilities when making a return.

1. Returns Eligibility:

1.1. Items Eligible for Return:

• Only unworn and unused silver jewelry items in their original condition with all tags and packaging intact in INDIA are eligible for return.
• Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns

1.2. Timeframe:

• You may initiate a return within 7 days from the date of delivery for a refund or exchange.

1.3. Non-Returnable Items:

• The following items are not eligible for return:
  • Custom-made jewelry or personalized items.
2. Return Process:

2.1. Initiation:

• To initiate a return, please contact our customer support team at Shreya@preciouslymine.com or whatapp us on +919509605671

2.2. Return Shipping:

• Customers are responsible for shipping the returned items back to us securely. We recommend using a trackable shipping method to ensure safe delivery.
• Shipping costs for returns will be borne by the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

2.3. Condition of Return:

• The jewelry must be in its original, unworn condition. We reserve the right to refuse returns that do not meet this criterion.
3. Refunds and Exchanges:

3.1. Refunds:

• Once the returned item is received and inspected, we will process your refund to the original payment method within 15 business days.
• Shipping fees are non-refundable unless the return is a result of our error.

3.2. Exchanges:

• If you wish to exchange your silver jewelry for another item of equal or higher value, please contact our customer support team. Any price differences will be charged or refunded accordingly.
4. Damaged or Defective Items:

4.1. In the rare event that you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence.

• We will arrange for the return shipping of the damaged or defective item at our expense.
• You will have the option to receive a full refund or exchange for a replacement.
5. Customer Support:

5.1. For any questions or assistance with the return process, please reach out to our customer support team at Shreya@preciouslymine.com

Please note that our return and refund policy is subject to change without notice. We advise checking our website for the most up-to-date policy before making a purchase. Thank you for choosing Preciously Mine. We appreciate your business and strive to provide you with a seamless shopping experience.